Frequently Asked Questions

 

Q: How soon can I expect to receive my order?

A: We work hard to have all orders shipped in a timely manner. Parcels are shipped out at least twice weekly (on weekdays). All orders are sent via the USPS.

US / Domestic customers, if you require a rush shipment for any reason, please get in touch before placing your order to be certain that we are able to accommodate your needs.

International / Canadian customers, please be aware that shipping times can vary greatly and unfortunately expedited shipping is not available at this time.

Please see our Shipping & Info page for rates and additional details regarding shipping.

Q: Do you ship worldwide?

A: Yes! We welcome orders from friends both near and far!

Simply select your destination country following the prompts indicated during checkout. 

Please see our Shipping & Info page for additional details regarding our shipping process.

Q: Do you have a wholesale catalog?

A: Our debut collection was a huge success and we are currently working on our catalog with the hopes that it will be available soon. Please free to get in touch to express your interest, and we will be sure to send you a copy of the completed catalog as soon as it is ready. We look forward to hearing from you!


Q: Are your softies handmade?

A: Yes! We are proud to be able to say that all Petit Pippin softies are handmade from design to finished piece in-studio, using fine quality products and craftsmanship.

Q: Do you accept custom orders?

A: We are not currently able to accommodate custom orders. If this is an option that you would like to see in the future, please feel free to get in touch and share your interest with us.

 

Q: A one-of-a-kind softie that I like already sold out, can you make me another identical toy?

A: Since our one-of-a-kind softies are individually hand painted / hand embroidered and not mass-produce, we are not able to exactly replicate a previously sold toy. Oftentimes, our softies may have features that are similar to past designs, however no two will ever be exactly the same. If you would like to be notified when new batches of toys are added to the shop, we invite you to sign up for our newsletter mailing list or to follow us on Instagram.


Q: Do you speak French?

A: Great question! We are actually in the process of learning the French language, but we are not fluent just yet. We hope to be soon!

Q: Can I buy your toy patterns so that I can sew my own softies?

A: We design our patterns especially for the Petit Pippin line, and our patterns are not for sale at this time. Thanks for your understanding and support of our small business!

Q: Where do you get your art prints made?

A: We are proud to have our art printed with archival inks and high quality papers, here within the USA. A lot of time an consideration went into choosing our source, and we hope that you can understand that as a small business it is not not prudent for us to share our source at this time. Thanks for your understanding!


Q: what does petit pippin mean?

A: Our name is a combination of the French word "petit" which means little, and an adaptation of the English word "pip" which is a fruit seed. We believe that great things can grow from the smallest of beginnings, and what more fitting way to share this belief than with our name: Petit Pippin!