Shipping

We offer shipping worldwide via the United States Postal Service.

USA / CANADA

USA - PRIORITY MAIL / 2-5 day delivery | Includes order tracking.
$5 min - $10 max | Shipping price calculated by final order weight.

Canada - FIRST CLASS / 10-14 day delivery | No tracking.
$7 min - $14 max | Shipping price calculated by final order weight.

INTERNATIONAL

International - FIRST CLASS / 10-21 day delivery | No tracking.
$14 min - $24 max | Shipping price calculated by final order weight.

NOTE: all approximated delivery dates are noted in 'business days.' Delivery dates vary by location and can not guaranteed.

International and Canadian customers: Please note that FIRST CLASS delivery can occasionally take up to 3-4 weeks. Because of conditions outside of our control, once a parcel leaves the US and enters into International customs, we are unable to guarantee its delivery date.

We make every effort to ship all orders out immediately (and no later than 3-5 days after purchase). We are unable to ship on weekends or bank holidays.

Payment & Local Taxes

All prices noted are in US dollars. International customers, please note that local postal charges (sales tax, customs duties, and local tariffs) may occur, depending upon your region and local requirements. Payment of these charges may be required before delivery of your parcel can be made. These charges are at the customer's own expense.

We are required to charge an 8% sales tax on all orders shipped to customers within California.

Returns & Exchanges

We want you to be delighted with your Petit Pippin purchase and shopping experience. If you are dissatisfied or experience any issues with your order please contact us right away. We are happy to work with you to arrange a return or exchange for any unused physical goods within 30 days of purchase.

Unfortunately, we are not able to accept returns or exchanges for digital downloads (printables).

Please note that for returned purchases, neither the original shipping cost nor the return shipping cost will be repaid.

All sale orders are final and cannot be returned.

Product Materials & Care

Softies:

Our one-of-a-kind softies are individually created in-studio using high-quality textiles and non-toxic materials. Each one is embellished with hand-stitching and/or hand-painted details. Because of this, no two toys are ever exactly alike.

Our Pillow Pips are created using custom-printed 100% cotton fabric fronts and 100% Kona cotton backs. They are embellishment free and great for children of all ages.

All fabrics are pre-washed prior to softie construction using natural laundry detergent.

Softie care: lightly dampen a clean cloth and spot treat any areas needed. We do not recommend machine washing our toys.

Art Prints:

All of our prints are illustrated by Ez Pudewa and produced in the U.S. using the giclée print method, on lightly-textured, heavy-weight, 100% cotton rag fine art paper, with archival quality inks.

Printables:

All digital files are designed by Ez Pudewa and created for printing with a color home printer.

For best results, we recommend adjusting your printer settings to the highest quality output, and using fine quality papers.


Terms & Conditions

Please take a moment to read the following terms & conditions before placing an order with us.

It is important to note that by ordering any of our products (both physical goods and digital files), that you agree to be bound by these terms & conditions.

Products purchased from Petit Pippin are for personals use only and are not to be distributed, reproduced or resold for profit. Digital files are created for personal use only and alteration of the file(s) does not void their copyright.

Need assistance?

Please visit our FAQ section or contact us if you have any questions or concerns not answered here.